How Should I Clean My Copiers, Printers, and Scanners?
EOS’s CORONAVIRUS FAQs
(Y) Most anti-bacterial wipes are acceptable in cleaning your machine, including the touch screen. Lysol wipes have been used without showing any issues.
(N) Avoid spraying anything directly on your device or using powdered cleaner as this will damage your device.
(N) Do not use wipes that contain bleach, ammonia, or cleaning solvents. These tend to cloud your touchscreen panel, causing possible replacement.
What can I do to minimize the amount my employees have to touch the touchscreens on my Savin/Ricoh device?
(Y) You can install the FREE Ricoh Smart device Connector app if your device supports. The Ricoh Smart Device Connector app lets you quickly access your supported Ricoh Multifunction Printer or projector by registering it with a smart device via NFC, Bluetooth, QR code, or IP address.
(Y) You can print from your print server, emails, file attachments, webpages, and projects from Box, Dropbox, Google Drive, and Microsoft One Drive.
(Y) You can also Scan to a smart device or Box, Dropbox, Google Drive, or Microsoft OneDrive. Users can even save up to 10 of their favorite job programs on their own device.
What is the protocol for Electronic Office System’s technicians entering my building for a service call?
Expecting new office technology to be delivered soon? We are currently still delivering all scheduled deliveries and are reaching out to customers to schedule future deliveries.
(Y) Drivers are following CDC recommendations for washing hands, contact, and sanitization.
(Y) We are happy to coordinate delivery with your team at your loading dock to reduce the number of visitors at your location. We can also input your businesses connection information into your new device prior to delivery. This way when your new equipment arrives, you just have to plug it in!
(N) Unfortunately, we cannot have every customer-facing employee tested for COVID-19. Right now tests are only being done to those that are in a high risk group, are currently hospitalized or recently hospitalized with the symptoms or those that have been in direct contact with someone with the virus.
(Y) If needed, we can provide a completed Coronavirus screening questionnaire by our team members that will be on your site
(Y) We can postpone delivery for a later date.
(Y) We are monitoring the outbreaks and will not be completing deliveries at locations with virus exposure.
